Effective Date: 1 Jan 2025
These Terms of Service (“Terms”) govern your access to and use of any of the software-as-a-service applications (the “Service”) provided by SystemAssure ITSM Ltd, a company registered in England and Wales with company number 13867234 and registered office at 9 Clos Pencarreg, Aberaeron, Ceredigion, SA46 0DX (“we”, “us”, or “our”).
By accessing or using the Service, you (“you”, “your”, or “User”) agree to be bound by these Terms. If you do not agree to these Terms, you must not use the Service.
1. Eligibility
You must be at least 18 years old and capable of forming a binding contract to use the Service. By using the Service, you represent and warrant that you meet these requirements.
2. License and Use
We grant you a non-exclusive, non-transferable, revocable license to access and use the Service strictly in accordance with these Terms. You agree not to:
Reverse engineer, decompile, or disassemble any part of the Service;
Use the Service in violation of any applicable law or regulation;
Interfere with or disrupt the integrity or performance of the Service.
3. Account Registration
To use the Service, you may be required to register an account. You are responsible for maintaining the confidentiality of your account credentials and for all activities under your account.
4. Intellectual Property
All intellectual property rights in the Service, including its software, content, and design, are and shall remain the exclusive property of SystemAssure ITSM Ltd or its licensors. Nothing in these Terms grants you ownership or rights to the Service except as explicitly set forth herein.
5. Data Hosting and Privacy
Your data will be stored and processed within the European Union.
We will process personal data in accordance with our Privacy Policy, which forms part of these Terms.
You agree to comply with all applicable data protection laws, including the UK GDPR, EU GDPR, and any local laws applicable to your location.
6. User Content
You retain all rights to any data or content you upload to the Service (“User Content”). You grant us a limited license to host, copy, process, and transmit User Content solely for the purpose of providing the Service to you.
7. Service Availability
We strive to maintain the availability of the Service but do not guarantee uninterrupted access. We may temporarily suspend access for maintenance, updates, or other reasons.
8. Fees and Payment
Access to the Service may be subject to payment of subscription fees as agreed separately. All payments are non-refundable unless otherwise stated.
9. Termination
We may suspend or terminate your access to the Service at any time if you breach these Terms or for other reasonable cause. Upon termination, your license to use the Service shall cease immediately.
10. Limitation of Liability
To the maximum extent permitted by law, we shall not be liable for any indirect, incidental, special, consequential or punitive damages, or any loss of profits or revenues, arising from your use of the Service.
11. Indemnification
You agree to indemnify and hold harmless SystemAssure ITSM Ltd and its officers, directors, and employees from any claims, damages, liabilities, and expenses arising from your use of the Service or violation of these Terms.
12. Governing Law and Jurisdiction
These Terms shall be governed by the laws of England and Wales. Any disputes arising from or related to these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
13. Changes to Terms
We reserve the right to update these Terms at any time. We will provide reasonable notice of any material changes. Continued use of the Service after changes become effective constitutes acceptance of the revised Terms.
14. Contact Information
If you have any questions about these Terms, please contact us at:
Compliance@SystemAssure.co.uk